LINK Mobility to acquire Italian based chatbot company Matelab Srl
16 Nov 2021 08:00 CET
LINK MOBILITY GROUP HOLDING, Link Mobility Gro ASA 20/25 3.375 EUR
LINK Mobility (LINK) has entered into a definitive agreement to acquire Italian
based Matelab Srl. The acquisition will immediately strengthen LINK’s
omnichannel offering through enhanced conversational messaging capabilities with
Contact Centre as a Service (CCaaS) and chatbot competencies.
The company’s core offerings are the proprietary advanced conversational AI and
NLP-driven software, including advanced conversational chatbot Xenioo, and the
customer support software system xDesk. Xenioo currently operates over 22,000
chatbots, handles over 10 million messages monthly, and supports over 260,000
conversations per month. The acquisition will enrich LINK’s product portfolio
and provide significant upsell opportunities to LINK’s large customer base.
The Xenioo application is a cloud-based chatbot that includes support for 16
messaging and voice channels, including SMS, RCS, WhatsApp, Facebook Messenger,
Instagram, Google Business Messaging, Telegram, web channel, Discord, Slack,
Microsoft Teams, Voice, Amazon Alexa, and Google Assistant. xDesk is a
conversational based ticketing system for tracking, prioritizing, and solving
customer support tickets using both AI and human escalations processes.
“The CPaaS market has evolved beyond basic application programming interfaces
(APIs) for messaging and voice capabilities to address more sophisticated use
cases that can be tailored to market verticals. I am truly impressed with the
innovation that Xenioo delivers to the market. Working together, we will
increase our orchestration capabilities of omnichannel services, utilizing AI
and NLP technologies”, says Guillaume Van Gaver, CEO of LINK.
“New CPaaS use cases have emerged around telehealth, e-commerce, and retail. The
acquisition of Xenioo by LINK will allow us to expand our offerings to a wider
global customer base while continuing our development of new and innovative
services to add value to the customer digitalization journey”, says Gianandrea
Terzi, CEO of Matelab.
The transaction is expected to close at the end of 2021.
For further information, please contact
Tom Rogn, VP Investor Relations
+47 94 85 56 59
About LINK Mobility
LINK is a leading global provider of mobile messaging and communications
platform as a service (CPaaS) solutions for increased engagement. The company
serves enterprise, SME, and government customers. LINK offers a wide range of
innovative and scalable mobile solutions, creating valuable digital convergence
between businesses and customers, governments and citizens, platforms and users.
LINK has 47,000 customer accounts globally and exchanges more than 10 billion
messages a year. LINK is listed on the Oslo Stock Exchange under the ticker
LINK. For more information about LINK, please see www.linkmobility.com
This information is subject to the disclosure requirements pursuant to section
5-12 of the Norwegian Securities Trading Act
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Link Mobility Group Holding ASA