LINK Mobility - LINK recognized as a leading challenger in conversational AI

09 Jun 2026 08:00 CEST

LINK Mobility has been recognized as a Leading Challenger in Juniper Research's
Conversational AI market report for 2026, highlighting LINK's strengthening
position in the rapidly evolving market for AI-powered customer communications.

In its 2026 market report, Juniper Research evaluated leading conversational AI
providers based on factors including product capabilities, innovation, market
positioning and future growth potential. LINK's recognition as a Leading
Challenger reflects the company's continued investment in conversational
messaging solutions through its MyLINK Connect platform, which enables
businesses to manage customer interactions across channels such as SMS,
WhatsApp, RCS and web chat while integrating AI, automation, CRM systems and
customer support workflows.

As enterprises increasingly adopt AI-driven customer engagement solutions,
demand is growing for platforms that combine messaging, automation and
conversational AI within a unified environment. LINK's MyLINK Connect platform
is designed to address these needs while providing customers with the
flexibility to deploy and manage AI models within their own environments.

"We are seeing growing demand from businesses looking to combine conversational
AI, automation and omnichannel messaging to improve customer engagement and
operational efficiency," says Magnus Åhgren, Product Manager for MyLINK Connect
and Director of SaaS at LINK Mobility. "This recognition validates our strategic
direction and the investments we continue to make in MyLINK Connect."

The recognition supports LINK's strategy of expanding its software and
value-added services offering, including conversational messaging, automation
and AI-powered customer engagement solutions. Conversational AI adoption
continues to accelerate across industries as businesses increasingly seek to
automate customer interactions, improve service levels and increase operational
efficiency. As AI-powered customer engagement solutions become an increasingly
important part of enterprise communication strategies, LINK is well positioned
to support this growing demand through its leading market positions across
Europe and South Africa, extensive omnichannel communications platform and
customer base of more than 66,000 customers.

For further information, please contact:
Morten Løken Edvardsen, CFO & VP Investor Relations
+47 90 56 15 89
ir@linkmobility.com

About LINK Mobility
LINK is an award-winning, leading global provider of mobile messaging and
communications platform as a service (CPaaS) solutions for increased engagement.
The company serves enterprise, SME and government customers. LINK offers a wide
range of innovative and scalable mobile solutions, creating valuable digital
convergence between businesses and customers, governments and citizens,
platforms and users. LINK has more than 66,000 active customer accounts globally
and exchanges more than 40 billion messages a year on a proforma basis. LINK is
listed on the Oslo Stock Exchange under the ticker LINK. For more information
about LINK, please see www.linkmobility.com and follow LINK Mobility on
LinkedIn.

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